Job Purpose

The Communications & Media Officer is responsible for leading the documentation, production, and dissemination of high-quality multimedia content to support programme visibility, stakeholder engagement, and knowledge sharing. The role focuses on translating programme activities and results into compelling visual and narrative content that highlights impact, and plays a critical function in enhancing the visibility, credibility, and impact of programme interventions by combining creative storytelling with strategic communication approaches

Working closely with programme and technical teams, the officer will capture and develop stories from the field, manage digital communication platforms, and ensure consistent and strategic use of social media to reach target audiences. The position also supports advocacy and donor visibility by producing timely and engaging content aligned with organizational priorities and communication guidelines.

Key Responsibilities

1. Support internal and external communication materials (reports, newsletters).
2. Capture high-quality photographs and videos of field activities, programme interventions, and beneficiaries, ensuring informed consent and ethical representation.
3. Produce multimedia outputs including documentaries, short videos, interviews, and human-interest stories that highlight programme outcomes.
4. Edit and package multimedia content using professional tools (e.g., Adobe Premiere Pro, After Effects).
5. Develop and implement social media strategies aligned with organizational communication and visibility objectives and manage official social media platforms (Facebook, X/Twitter, Instagram, LinkedIn).
6. Ensure consistency in messaging, tone, and branding across all digital platforms.
7. Schedule and publish content regularly to sustain audience engagement and visibility, including monitoring and responding to audience interactions, where appropriate, to strengthen engagement.
8. Track and analyze social media and digital performance metrics (e.g., reach, engagement, impressions).
9. Develop compelling stories that highlight programme impact, resilience, and community voices.
10. Translate technical programme results into accessible and engaging narratives for diverse audiences, especially to support advocacy campaigns and ensure visibility of programme achievements.
11. Ensure all content adheres to humanitarian communication principles, including dignity, neutrality, and the “Do No Harm” approach and apply safeguarding standards and ensure confidentiality when working with vulnerable populations.
12. Ensure all communication materials comply with organizational branding guidelines and visual identity standards.
13. Design basic communication materials such as flyers, banners, infographics, and social media graphics.
14. Support the development of internal and external communication materials, including reports, newsletters, briefs, and presentations.

Required Qualifications & Experience

1. Bachelor’s degree in Mass Communication, Media Studies, Digital Marketing, or related field.
2. 2–4 years’ experience in media, communications, or humanitarian storytelling.
3. Strong photography and videography skills.
4. Proficiency in editing tools (Adobe Suite, Canva, etc.).
5. Experience managing social media accounts professionally.
6. Cross-Cutting Requirements for Both Roles (INGO Standards)
7. Commitment to humanitarian principles (humanity, neutrality, impartiality, independence)
8. Understanding of Protection Mainstreaming and Do No Harm principles.
9. Gender, Inclusion, and Diversity sensitivity.
10. Accountability to Affected Populations (AAP).
11. Strong teamwork and coordination skills.
12. Ability to work in high-pressure and field environments.

Key Competencies

• Results-oriented with strong planning and organizational ability.
• Strong interpersonal and facilitation skills; sensitive to conflict dynamics and safeguarding.
• Analytical mindset with ability to translate market findings into training and opportunities.
• Adaptability, resilience, and ability to work in complex field environments.
• Collaborative team player with ability to work across sectors and partners.

Other Skills

• Proven team player
• Able to work effectively with minimum supervision and in a diverse team environment
• Excellent planning and prioritization skills
• Ability to think tactically
• Good motivator of others
• Willing to work additional hours at crucial times

Physical Demands:

• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Ability to sit and stand for extended periods of time.
• Ability to lift 5-50 lbs.

Continued Professional Development CPD:

CARITAS NIGERIA is committed to providing CPD for its Employees. Employees are required to undertake available Training Courses and Research to enhance personal knowledge, skills and experience.

CARITAS NIGERIA fosters the strength and health of its workforce through a Competitive Benefit, Professional Development